The Healthcare Assistant (HCA) plays an essential role in the medical department, providing clinical and administrative support to the onboard medical team. HCAs often are the first medical team member seen by guests and crew and assist in delivering an excellent customer experience.

• Provide clinical and administrative work under the supervision of other medical staff.
• Staff the reception desk, greet patients, schedule appointments, follow-ups, and patient check-in services.
• Assist with basic patient triage and vital signs.
• Assist medical staff with specimen collection and laboratory tests.
• Assist patients in the medical center with care needs.
• Assist with crew education and vaccination campaigns.
• Assist the medical staff in monitoring inventory levels and checking equipment.
• Process electronic and paper medical documentation.
• Participate in medical training and ship safety drills within their assigned roles.Support audits, inspections, and public health monitoring. Participate in shipboard training and competency programs to learn new skills.
• Uphold the company’s core values and the best customer service standards.